Privacy Policy & Legal Disclaimers

1. Information We Collect

When you express interest in Palm Central Private Residences through our website, we collect the following personal information:

• Personal Identification Information: Your full name as provided in the contact form
• Contact Information: Email address, phone number (including country code)
• Communication Preferences: Your preferred method of contact (Phone, Email, or WhatsApp)
• Property Interests: The type of property you're interested in, including:
  • 1 Bedroom Apartments
  • 2 Bedroom Apartments
  • 3 Bedroom Residences
  • 4 Bedroom Apartments
  • 5 Bedroom Apartments
  • 4 Bedroom Townhouses
  • 5 Bedroom Penthouses
• Investment Information: Your budget range (AED 2M-3M, 3M-5M, 5M-8M, 8M-15M, or 15M+) and investment timeline
• Additional Information: Any messages, questions, or specific requirements you provide in the contact form's message field
• Technical Information: IP address, browser type, device information, operating system, and website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Property Inquiry Response: To respond to your inquiries about Palm Central Private Residences, provide detailed information about available units, pricing, floor plans, and payment plans
• Lead Management: To share your contact details and property preferences with authorized real estate agents, brokers, and sales professionals who specialize in Palm Jebel Ali properties
• Communication: To contact you via your preferred communication method (phone, email, or WhatsApp) regarding:
  • Available properties matching your criteria
  • Price updates and special offers
  • Project updates and construction progress
  • Investment opportunities
  • Viewing appointments and site visits
• Marketing: To send you marketing communications about Palm Central Private Residences and similar properties in Dubai (with your consent)
• Website Improvement: To analyze website usage patterns and improve our user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Customer Service: To provide support and respond to your questions or concerns

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for contacting you about Palm Central Private Residences
• Legitimate Interests: Processing is necessary for our legitimate business interests in marketing real estate opportunities, provided these interests don't override your data protection rights
• Contractual Necessity: Processing is necessary to respond to your inquiry and potentially enter into a real estate advisory relationship
• Legal Obligation: Processing is necessary to comply with applicable legal requirements in the UAE and internationally

4. How We Share Your Information

We share your personal information with the following parties:

4.1 Real Estate Professionals

Your contact details and property preferences are shared with:

• Licensed real estate brokers and agents in Dubai
• Property sales consultants specializing in Palm Jebel Ali developments
• Nakheel's authorized sales representatives (if applicable)
• Real estate advisory firms partnering with our service

4.2 Service Providers

We may share information with third-party service providers who assist with:

• Website hosting and maintenance
• Email delivery services
• Customer relationship management (CRM) systems
• Analytics and data processing
• Marketing automation platforms

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for the following periods:

• Active Inquiries: Information is retained while your inquiry is active and you are considering property investment opportunities
• Post-Inquiry Period: We retain contact details for up to 24 months after your last interaction with us to provide updates on new developments and investment opportunities
• Marketing Communications: If you've consented to marketing, we retain your information until you withdraw consent or request deletion
• Legal Requirements: We may retain information longer if required by law or to defend legal claims
• Completed Transactions: For clients who complete property purchases, records may be retained for up to 7 years for financial and legal compliance

After the retention period, personal data is securely deleted or anonymized.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@palmcentraljebelali.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality, including form submissions
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Track visitors across websites to display relevant advertisements
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data transmitted through our contact forms is encrypted using SSL/TLS technology
• Secure Servers: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal data
• Regular Security Audits: We conduct periodic security assessments and updates
• Data Minimization: We collect only the information necessary for our services
• Third-Party Security: Service providers are required to maintain appropriate security standards

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates and other jurisdictions where our service providers operate.

When transferring data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequacy decisions by relevant authorities
• Consent for specific transfers where required

The UAE does not have an adequacy decision from the European Commission. We rely on Standard Contractual Clauses and your explicit consent for data transfers.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at info@palmcentraljebelali.com. We will promptly delete such information from our systems.

Real estate investment decisions should only be made by adults of legal age in their jurisdiction.

11. Third-Party Links

Our website may contain links to third-party websites, including:

• Nakheel's official website
• Dubai Land Department
• Real estate portals and listing sites
• Social media platforms
• News articles and press releases

We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Links to third-party sites do not imply endorsement or affiliation.

12. Marketing Communications

If you have consented to receive marketing communications, we may send you:

• Updates about Palm Central Private Residences
• New property launches on Palm Jebel Ali
• Investment opportunities in Dubai real estate
• Market reports and industry insights
• Special offers and promotions
• Invitations to property viewings and events

12.1 Opting Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@palmcentraljebelali.com
• Contacting us through the website contact form

Opting out of marketing does not affect communications necessary to provide our services or respond to your inquiries.

13. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

However, we may use automated tools to:

• Match property preferences with available inventory
• Segment leads based on budget and property type interests
• Analyze website behavior to improve user experience
• Detect and prevent fraudulent form submissions

These automated processes do not make decisions that significantly affect your rights without human review.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make changes:

• The "Last Updated" date at the top of this policy will be revised
• Material changes will be highlighted on our website
• For significant changes, we may notify you via email
• Continued use of our website after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically. Previous versions are available upon request.

15. Legal Disclaimers and Important Notices

15.1 Independent Service Disclaimer

Palm Central Jebel Ali is an independent real estate advisory and informational service. We are NOT:

• Affiliated with, owned by, or controlled by Nakheel
• An official representative, agent, or authorized reseller of Nakheel
• Part of Nakheel's corporate structure or sales organization
• Endorsed, sponsored, or approved by Nakheel
• Licensed to represent Nakheel in any official capacity

All business relationships, contracts, and transactions related to Palm Central Private Residences must be conducted directly with Nakheel or their authorized sales representatives. We provide informational and advisory services only.

15.2 Information Accuracy Disclaimer

While we strive to provide accurate and up-to-date information about Palm Central Private Residences:

• All information is subject to change without notice by Nakheel
• Prices, floor plans, specifications, and amenities may be modified by the developer
• Availability of units and property types can change rapidly
• Artist renderings and visualizations are illustrative only and may not reflect final construction
• We are not responsible for inaccuracies or outdated information
• All information should be independently verified with Nakheel

Official and binding information must be obtained directly from Nakheel.

15.3 No Guarantee Disclaimer

We make no guarantees, warranties, or representations regarding:

• Property availability or reservation
• Pricing accuracy or price fluctuations
• Investment returns or property appreciation
• Rental yields or occupancy rates
• Construction timelines or handover dates
• Developer commitments or project completion
• Financing approval or mortgage terms
• Visa eligibility or Golden Visa approval

Real estate investments carry inherent risks. Past performance does not guarantee future results.

15.4 Investment Risk Disclaimer

Real estate investment in Dubai and internationally involves significant financial risk. Before making any investment decision:

• Conduct thorough due diligence and independent research
• Consult with licensed financial advisors and legal professionals
• Review all official documentation from Nakheel
• Understand the total cost of ownership including fees and taxes
• Assess your financial capacity and risk tolerance
• Consider market conditions and economic factors
• Verify all claims with independent sources

We are not financial advisors and do not provide investment advice. All investment decisions are your sole responsibility.

15.5 Intellectual Property Disclaimer

All trademarks, logos, images, and content related to Palm Central Private Residences and Nakheel are the property of their respective owners:

• "Palm Central," "Palm Jebel Ali," and "Nakheel" are trademarks of Nakheel
• All architectural renderings and project images are copyright of Nakheel
• We use these materials for informational purposes only
• No ownership, affiliation, or endorsement is implied
• Use of trademarks is descriptive, not to indicate sponsorship

If you are a representative of Nakheel and object to any content on our website, please contact us immediately for removal.

15.6 Limitation of Liability

To the fullest extent permitted by law:

• Palm Central Jebel Ali and its operators are not liable for any direct, indirect, incidental, consequential, or punitive damages
• We are not responsible for decisions made based on information from our website
• We do not guarantee the actions or representations of real estate professionals we refer
• We are not liable for losses resulting from property investments
• We do not warrant uninterrupted or error-free website operation
• We are not responsible for third-party content or external links

Your use of our website and services is at your own risk. You agree to indemnify and hold harmless Palm Central Jebel Ali from any claims arising from your use of our services.

16. Compliance with UAE Laws

Our operations comply with the laws and regulations of the United Arab Emirates, including:

• UAE Federal Law on Combating Cyber Crimes
• Dubai Data Law and Privacy Regulations
• Real Estate Regulatory Agency (RERA) guidelines
• Dubai Land Department requirements
• UAE Consumer Protection regulations

Data processing activities are conducted in accordance with UAE data protection standards and international best practices.

17. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the "sale" of personal information
• Right to Non-Discrimination: Exercise privacy rights without discriminatory treatment

Important: We do not "sell" personal information as defined by CCPA. We share contact details with real estate professionals for the purpose of responding to your property inquiries, which is not considered a "sale" under CCPA.

To exercise CCPA rights, email info@palmcentraljebelali.com with "CCPA Request" in the subject line.

18. Consent and Acknowledgment

By submitting your personal information through our contact forms, you explicitly acknowledge and agree that:

• You have read and understood this Privacy Policy in its entirety
• You consent to the collection, use, and sharing of your information as described
• You understand we will share your details with real estate professionals
• You acknowledge we are not affiliated with Nakheel
• You consent to being contacted via phone, email, or WhatsApp
• You agree to receive marketing communications (you may opt out at any time)
• You understand the information provided about properties may change
• You accept responsibility for verifying all information independently

If you do not agree with any part of this Privacy Policy, please do not submit your information through our website.

19. Data Subject Requests

To exercise your data protection rights or make inquiries about your personal data, please submit a written request to info@palmcentraljebelali.com including:

• Your full name and contact information
• Description of the information you're requesting or the right you wish to exercise
• Proof of identity (to prevent unauthorized access)
• Specific details that will help us locate your data

Response Timeline: We will respond to verified requests within 30 days. Complex requests may require up to 60 days with notification of the extension.

Verification: We may request additional information to verify your identity before processing sensitive requests.

20. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from or related to it shall be governed by:

• The laws of the United Arab Emirates
• The regulations of the Emirate of Dubai
• International data protection principles where applicable

Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

For EU residents, this does not affect your rights under GDPR or your ability to lodge complaints with your local supervisory authority.

21. Additional Terms and Conditions

21.1 Website Use

By using our website, you agree to:

• Provide accurate and truthful information
• Not misuse or abuse our contact forms
• Not attempt to access unauthorized areas of the website
• Not use automated systems to submit multiple inquiries
• Respect intellectual property rights

21.2 No Professional Relationship

Submitting an inquiry through our website does not create:

• A formal client-advisor relationship
• Any obligation for us to provide services
• Any exclusive representation agreement
• Any guarantee of property reservation or purchase

21.3 Force Majeure

We are not liable for delays or failures in our services due to circumstances beyond our reasonable control, including:

• Natural disasters or acts of God
• Government actions or legal restrictions
• Technical failures or internet outages
• Pandemics or public health emergencies
• Changes in developer policies or availability

21.4 Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

21.5 Entire Agreement

This Privacy Policy, together with any additional terms presented at the time of data collection, constitutes the entire agreement regarding our privacy practices.